Profile
Jitendra has 17 years of experience in delivering new business, digital transformation [Product development, customization, Integration, and delivery] and maintenance programs using cross-functional teams.

Summary
 Extensive experience in leading & managing the team with vendors for delivering the Telcom, Oil, Gas & Energy and CCM domain projects.
 An ability and effective relationship management skills to build strong relationships and influence key stakeholders.
 Pro-active work approach to work on the initiative, handle and change, or uncertainty.
 Extremely focused on client satisfaction, operational excellence, and risk management in all engagements.
 Experience in working for clients across the globe in various customer-facing roles.
 Experience in implementing Agile framework, CI/CD pipeline, and AWS platform.
 Implementation & Operational Transformation/support experience in OSS/BSS stack.
 Drive internal process improvements across multiple teams and functions.
 Developed and maintain well-coordinated internal relationships with key decision-makers.
 Inputs into proof of concept exercises and assists sales with pre-sales collateral. Identifies opportunities to expand client assignments.
 Experience in commercial and engagement models (Fixed Price, Time & Material).
 Managed a peak team size of 60 associates for projects across Asia-Pacific, UK & Europe.
 Experience in setup MS / Ops team for onshore / offshore locations.
 Major clients handled: MTN IranCell, AT&T Mexico, Digi Malaysia, NOKIA, Vodafone, du, Reliance Jio, CenturyLink®, HMEL, NSRP, BT and Spark New Zealand.

Achievements
 Achieved Annual budget of $6 mm within 6 months after Joining Subex.
 Subex 1st Big data project successfully delivered in MTN group.
 Salesforce Integration with BlueMarble applications for AT&T Mexico.
 Digital Transformation for Digi Malaysia.
 HR Transformation (IaaS and SaaS Architecture) for BT, UK.
 Vodafone IoT platform deployment in du, Dubai and Mumbai, India.
 4G Service Rollout for Reliance Jio in Mumbai, India.
 MES Implementation – HMEL INDIA and NSRP Vietnam.
 Vodafone360® Applications rollout in UK and Europe.

Core Skills
Agile (Scrum) / Waterfall, E2E Project development / Platform / System Integration (SI), Digital Transformation, OSS, BSS, AWS Platform deployment, Big Data, DWH, CRM, Data Migration, DevOps, CD/CD, Jenkins, GitLab, JIRA, Confluence, SharePoint, MS-Project, Visio, SaaS, IaaS, SDLC, BAU, RFPs/ RFIs, Rest/Soap APIs, Delivery Excellence, Program Operations, Project Risks, Test & Quality Assurance.

Competency Matrix
Delivery / Program / Project / People Mgmt., Service Delivery / Operations Mgmt (MSA, SOW, Escalation Metrics), Stakeholder, Change, Release and Vendor Management, Strategic Planning, P&L, Revenue & Budgeting, Bid, Proposal and Negotiation, People management & leadership skills, Best Practices, Process Improvement, Managed Services & SLA / Support Model.

Professional Certificates
 SAFe® 5 Agilist certified practitioner.
 PRINCE2 Agile® certified practitioner.
 ITIL® v4 Foundation Certificate in IT Service Management.

Education
 Master of Computer Applications (MCA), MDU, Rohtak, India
 Post-Graduation Diploma (PGDCA), DOEACC, New Delhi, India

Languages
 English
 Hindi (Native)

Recent Experinece

Subex Limited | Feb 2022 – Oct 2022 | Role: Global Delivery Head | Locations: India and Iran
- Project Management: developed and maintained the overall project charter with milestones and objectives defined by the business to deliver the projects on time and within the agreed scope, budget, and quality measures.
- Scope: led a team in scoping activities to identify, capture and analyze requirements, define key business drivers, and oversee the delivery of an effective and innovative solution.
- Delivery: responsible for meeting and delivering all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT), coordinating the delivery of products and services, aligned to the expectation of the client.
- Risks and issues: proactively identify and manage project risks, issues, dependences, and assumptions, and support the team in providing solutions and escalations when needed.
- Roadmap: Help teams with feature estimation and the aggregation of estimates for larger pieces of work like capabilities by planning and ensuring the vision, roadmap, and program backlogs are ready.
- Governance: prepared & maintained the governance framework and operating model to ensure that each defined strategic program delivers within the stipulated timelines.
- Performance Monitoring: Supervised the performance of strategic programs in terms of delivering on monthly key performance indicators.
- KPI monitoring: revenue growth, revenue per client, profit margin, client retention rate, and customer satisfaction.
- Budget: focus is on benefit realization, adherence to contract agreements and managing scope creep to maintain expected/quoted financial performance while minimizing risks and maximizing opportunities.
- Stakeholder Management: Identified critical stakeholders and created a stakeholder management plan to manage the relationship between teams successfully and regularly update the accurate communication to stakeholders by distributing the MoM, project status updates and project documentation.
- Vendor Management: establish, coordinate, and maintain relations with third-party suppliers and vendors to ensure on-time delivery.
- Support Services: documented the post-implementation activities along with the lessons learnt and the project closure report and monitoring the benefits realization.
- Process improvements: constantly look for ways to improve processes and make them as effective as possible, ensuring projects finish on time and within budget.
- Guidance and support: provide guidance, support and coaching as a senior member of the delivery organization and their performances.
- Team collaboration: worked closely with the DM/PM to ensure that the client requirement to be communicated and understood by all teams.
- RFP preparation: supported on multiple RFP proposals for Latin America, EMEA, and APAC regions.
- Resource Management: forecasting, and augmentation for up-coming solution delivery.

Techmahindra Limited | Aug 2016 – Jan 2022 | Role: Delivery Manager | Locations: UK, Dubai and India
- Collaborate with stakeholders to define project objectives, scope, and requirements.
- Implement and tailor Agile methodologies (as Scrum) based on the project's needs. Ensure that Agile principles and practices are followed consistently throughout the project.
- Act as a liaison between the project team and stakeholders. Facilitate effective communication, manage expectations, and provide regular project updates for each sprint. Engage stakeholders in the project process and gather their feedback.
- Managed vendors to deliver solutions for the initiative to ensure adherence to schedule, quality outcomes, cost effectiveness, appropriate risk management and seamless integration with other project delivery streams.
- Monitor project costs and ensure adherence to the allocated budget. Identify cost-saving opportunities and optimize resource utilization in terms of FP / T&M.
- Worked with team to Identify and mitigate risks that could impact the project's success. Proactively address dependencies, impediments, and potential issues. Foster a culture of transparency and collaboration to resolve challenges.
- Monitor and track team performance metrics, such as velocity, burn-down charts, and quality metrics. Identify areas for improvement and work with the team to implement strategies that enhance performance.
- Ensure that the project adheres to quality standards and that appropriate testing and quality assurance practices are followed. Collaborate with the team to establish and maintain a robust quality management process.
- Work closely with other roles involved in project delivery to foster collaboration and alignment. Engage with Program Managers, Project Managers, and Domain Managers to understand their perspectives, challenges, and practices. Seek opportunities for cross-functional collaboration to improve overall delivery efficiency and effectiveness.
- Encourage regular retrospectives to identify areas of improvement and implement changes that enhance team productivity and efficiency.
- Financial Metrics [Revenue, Profit margin, ROI], Customer Service Metrics, Project Management Metrics [Schedule variance, Cost variance, Earned Value, Project success rate], Development Metrics [Defect density, Cycle time, Code coverage, Customer reported incidents]
- Engage in regular knowledge-sharing sessions with other practitioners to exchange ideas, experiences, and lessons learned. Collaboratively identify and document best practices that can be utilized across teams and projects.
- Encourage self-organization within the team and empower team members to take ownership of their work. Foster a collaborative and inclusive team culture that promotes innovation and creativity.
- Participate in or help establish a community of practice where Scrum Masters, Program Managers, Project Managers, and Domain Managers can come together to share their expertise, discuss challenges, and develop standard practices. Actively contribute to this community by sharing your insights and experiences.
- Responsible for defining (SOW, MSA, Escalation & Communication metrics, Operation Handover, Handbook, Helpdesk, NDA, FAT, SAT, SLA’s), negotiating, and managing service level agreements with clients or customers and involved in closure of incidents and problems that arise during service delivery.

Espire Infolabs Pvt Ltd, [Jan 2016 – Aug 2016] | Locations: UK and India
- Worked as BAU Manager – managed change request for DHL & WilliamsLea projects.
- Additional responsibilities as Release Manager - to ensure more effectiveness and transparency in releases management process.

IBM India Pvt Ltd, [May 2011 – Jun 2015] | Locations: UK, Australia, Vietnam and India
- Worked as Transition Manager of Order Management module for CenturyLink, USA.
- Worked as Project Manager:
- MES Green field Implementation projects for HMEL, India & NSRP, Vietnam.
- 4G mobile services for Reliance Jio, India.

Techmahindra Limited, [Dec 2006 – Sep 2010] | Locations: UK, Germany, New Zealand and India
- Worked as Senior Technical Lead - Vodafone Mobile Apps development & support, STel 2G Mobile Services integration, and Spark NZ BAU testing projects.

Fidelity Information Systems, [Aug 2005 – Dec 2006] | Location: India
- Worked as SDET Consultant - Mobile application development, automation & support project.


References
 References are available on request.

Thank you for reading my profile, much appreciated. Please contact me on my Mobile +971 50 662 4465 and via Email jitendratheconsultant@outlook.com .
I would be more than happy to provide additional information that you may require.

Many thanks again.
Jitendra Sharma